Orders can be made in person, email or over the phone via our customer service or sales representatives, however, all orders must be confirmed in writing before any production can begin. Full instructions must accompany written order.
All changes to order must be stated in writing and signed. A deposit of fifty percent (50%) of the value of each customer’s order is required to effect confirmation of the order. Balance of payment is required before full delivery of goods.
All prices are subject to 12.5% VAT. All orders delivered outside of Trinidad & Tobago are exempted from VAT.
Orders below minimum order quantity are generally not considered orders to be printed, however such orders will incur a Set Up Charge of TT$250 (US$36.00).
This is an official document issued by the exporter certifying country of origin “that goods are manufactured within the Caricom community.” This certificate qualifies the importer to claim certain preferential treatment according to the Caricom Free Trade Agreement (CAFTA).
Customers are required to provide a soft copy of their artwork i.e. VECTORISED and saved in Adobe Illustrator Format—CS5 or lower.
No jpegs inside of illustrator files. Photocopies, faxes, letter heads, business cards are not considenred to be artwrok. Such files would need to be redrawn. If artwork is not in illustrator vectorformat, we will supply the necessary artwork.
Charges for artwork from our in-house expertise in Line Type Only is TT$150.00 (US$21.50) and LineT ype with Logo is TT$250.00 (US$35.75).
Artwork will be adjusted to suit the size of the item. Artwork can be sent via e mail to forwardindustries.tt@gmail.com or via CD. (Mac or PC Formatted).
Imprints are generally Screen Printed in white, silver, black or gold ink unless otherwise instructed by client.
Product prices include one 4” x 4” one colour imprint. A charge of (TT$5.00 (US$0.75) will be incurred for each additional colour or im-print on vinyl or leather items and (TT$8.00 (US$1.15) on fabric.
Imprint charge of individual names would be (TT$19.00 (US$2.75) each. Other imprint options are also available.
Minimum item quantity for each imprint type is 100; charges will be incurred for imprints in addition to artwork and blocks.
Hot Stamping is available for customers who wish to provide a stamp block or request one. Charge for a stamp block with a maximum size of 4 sq. inches is TT$800.00 (US$115.00). Each additional sq. inch would be (TT$200.00 (US$36.45). Imprint charge for orders under 500 is (TT$7.00 (US$1.00), over 500 is (TT5.00 (US$0.70) each.
De-bossing is available to only simulated leather products. Imprint charge for orders under 500 is (TT$6.60 (US$0.95), over 500 is TT$6.00 (US$0.85) each.
Hot Stamping and Debossing option is only available for simulated leather products. Imprint charge for orders under 500 is (TT$7.00 (US$1.00), over 500 is (TT$6.00 (US$1.90) each.
We make every effort to produce and deliver your order within the shortest possi-ble time. We do however stipulate a turnaround time of 1–2 weeks in low season and 3–5 weeks in high season. This also depends on order size. Custom made orders may require a longer time and will depend on availability of material, artwork and tooling.
All orders are subject to overruns or under runs of 5–7%. Orders specifying exact quantities are not available. We
reserve the right to ship 5–7% over or under the quantity ordered and bill accordingly .
Unless otherwise advised by client, goods will be shipped on first availavle carrier FOB Trinidad and Tobago. Documentation and handling charges will be included on invoice. Legal responsibility passes on to client delivery of goods to thecarrier. However in the event of lost or damage goods the company will provide all the necessary information for thecustomer to prepare claims.
.When requesting quotation on custom made products, please submit sample or sketch with specifictions, artwork and quantity required.
A minimum of three (3) days is required for special quotations. These quotations are subject to review pri-or to production. All proofs and die cost will be billed at cost.
All orders are considered firm. However, if an order must be cancelled, it must be in writing. Order will be billed at cost forwork complete up to the time of cancellation.
